Refund and Returns Policy

Shipping, Return, and Refund Policy

1. Delivery Times and Methods

At Cyclopedya, we are committed to shipping your orders as quickly as possible. Delivery times are between 5 and 15 business days for all countries. Shipping is free for all orders.

2. Return Policy

We want you to be completely satisfied with your purchase.

If for any reason you are not satisfied, you can return your product within 45 days of the date of receipt.

Return Conditions

  • The product must be unused and in its original packaging.
  • Returns are free under certain conditions (see below).
  • Return requests must be made via our contact form.

    • Return Procedure

    To initiate a return, please follow these steps:

    1. Contact our customer service at info@cyclopedya.com to obtain a return authorization number.

      return.

    2. Carefully pack the product with all its accessories and in its original packaging.
    3. Return the product to the following address: 15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France.

    3. Refund Policy

    Refunds will only be issued in the following cases:

    • Damaged or broken product.
    • Order error, meaning if the product received does not match the one ordered.

    Refund Conditions

    To obtain a refund, you must provide proof (photos or videos) within 7 days of receiving the product. Refund requests must also be made via our contact form.

    Refund Methods

    Refunds will be issued using the original payment method.

    Please allow 5 to 10 business days for processing before the amount is credited to your account.

    4. Contact
    For any questions regarding our shipping, return, or refund policy, please feel free to contact us:

    Email: info@cyclopedya.com
    Phone: +33 4 80 95 98 35