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General Terms and Conditions of Sale
Last updated: [Date]
1. Shop Presentation
Shop: Cyclopedya
Email: info@cyclopedya.com
Phone: +33 4 80 95 98 35
Address: 15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France
SIREN Number: 838 041 341 00028
Legal Structure: Sole Proprietorship (AE)
Website URL: https://cyclopedya.com
Publication Manager: Léo R.
Hosting Provider: HOSTINGER INTERNATIONAL LTD, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus
Intra-Community VAT Number: FR47838041341
2. Products and Services
We offer bicycles, accessories, and scooters for sale.
3. Ordering Procedure
Orders can be placed directly on our website. To place an order, the customer must follow the online ordering process, adding the desired products to their cart and then filling in the required delivery information.
4. Payment
Payment is made by credit card, via Stripe or Klarna. All transactions are secure and protected.
5. Delivery
Delivery is free and takes between 5 and 15 business days for all countries. Delivery times may vary depending on the destination and shipping conditions.
6. Right of Withdrawal
In accordance with Article L.221-18 of the French Consumer Code, you have 14 days from the date of receipt of your order to exercise your right of withdrawal without having to provide any justification or pay any penalties.
To exercise this right, you must contact us at the following address: info@cyclopedya.com.
7. Guarantees
We guarantee that our products conform to current standards and are free from manufacturing defects. In case of non-conformity, you can contact us to request an exchange or a refund.
8. Liability
Cyclopedya shall not be liable for any indirect damages resulting from the use of products sold on our website.
9. Customer Service
For any questions or complaints, you can contact our customer service department by email at info@cyclopedya.com or by phone at +33 4 80 95 98 35.
10. Applicable Law
These General Terms and Conditions of Sale are governed by French law.
11. Dispute Resolution
In the event of a dispute, the customer is encouraged to contact customer service to attempt to resolve the matter amicably. Failing that, the dispute will be brought before the competent courts.
For any further information, please do not hesitate to contact us.
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